This Is What's Happening Inside Most Garages Every Day.
If you run a garage or MOT centre, the workshop is always busy, which means calls get missed. Every missed call is either a lost job or a customer booking somewhere else.
• Calls missed while the team is working on vehicles
• Customers calling multiple garages and booking whoever answers first
• Constant "Is my car ready?" status calls slowing down the workshop
• Booking requests and quotes getting lost during peak hours
Every Call Handled. Every Job Captured. Without Slowing the Workshop.
Lexa Systems builds systems that answer every call in a natural, human way, handle simple booking requests instantly, and route complex jobs into inspection appointments automatically. Whether it's tyres, servicing, or diagnostics, every enquiry is captured and moved into your workflow without staff interruption.
What Missed Calls Actually Cost Your Garage.
Before we show you the solution, let's look at the real numbers. These are conservative estimates based on industry benchmarks for busy independent garages.
A busy garage spends this much time every week just on calls and booking admin. That's a part-time service advisor's worth of hours.
From missed calls alone, not counting price shopping leakage, after-hours enquiries, or no-shows caused by weak follow-up.
Based on 240 weekly calls, 20% missed, 35% conversion, £90–140 per job.
⚡ What improves with your automation system.
You recover 25–55% of previously lost bookings and remove 15–20 hours of weekly admin work.
The Numbers Every Garage Owner Should Know.
This is not specific to your garage. This is what the data shows across the industry.
of jobs go to the first garage that answers
Harvard Business Review lead response study — customers calling multiple businesses book with whoever responds first, every time.
of calls to independent garages go to voicemail or ring out
Moneypenny UK SME research, 2023. Highest in trades and automotive where staff are physically occupied with vehicles.
more likely to win the job if you respond within 5 minutes
MIT and InsideSales.com — response time vs conversion rate across 100,000 inbound enquiries. After 30 minutes the likelihood drops by 21x.
average value of a missed garage booking in the UK
Based on AA and RAC average repair and service values for independent garages. MOT plus advisory work pushes this significantly higher.
of enquiries are never followed up after the first contact
Marketing Sherpa and Drift, corroborated across multiple CRM studies. Particularly acute in trades where follow-up is entirely manual.
lost every week to call handling and booking admin
Based on 40 to 60 daily calls at 2 to 6 minutes per call. For a busy independent garage that is the equivalent of a part-time member of staff.
Statistics sourced from published third-party research and used for illustrative purposes. Individual results vary by garage size, location, and call volume. Sources available on request.
See What You're Losing. Right Now.
Adjust the sliders to match your garage. We'll calculate exactly how much revenue slips through every day, and what you could recover.
WHAT WE BUILD FOR YOU.
We map how your garage actually runs, identify where calls turn into lost revenue, and automate the entire front-end of your booking process. Most systems go live in 4 to 8 weeks.
Garage Call Handler & Booking System
Instant Enquiry Capture
Smart Job Routing & Scheduling
Live Diary & Capacity Control
A Fully Booked Workshop. Without Constant Phone Interruptions.
Every enquiry answered instantly. Every job either booked or scheduled for inspection. Your team stays focused on repairs instead of phone calls. Most garages see fewer missed jobs and more consistent workshop flow within weeks.
BUILT FOR GARAGES AND MOT CENTRES.
This is designed specifically for workshops with constant inbound calls, mixed job types, and high interruption costs.
MOT Centres
Auto Repair Garages
Tyre & Service Centres
Multi-Bay Workshops
Book a Free Workshop Audit. See Exactly Where Jobs Are Being Lost.
We analyse your call flow, identify where enquiries are being missed, and show how many additional jobs your workshop could be capturing with automation.
What you leave with
Most garage owners are surprised by how many jobs they're losing before anyone picks up the phone.